Shipping policy
SHIPPING POLICY
Last updated: May 25, 2026
OVERVIEW
At Reine de Lys, we are committed to delivering your order quickly and safely. This Shipping Policy outlines our shipping practices, delivery timeframes, and related information. Please read this policy carefully before placing your order.
SHIPPING CARRIERS AND METHODS
All orders are shipped via UPS (United Parcel Service) from our fulfillment warehouse located in the United States. We currently offer standard ground shipping to addresses within the continental United States.
We do not currently ship to:
P.O. Boxes
APO/FPO addresses
International addresses (outside the United States)
SHIPPING COSTS
All orders qualify for FREE SHIPPING to any address within the continental United States, regardless of order value or quantity.
Shipping costs are calculated and displayed at checkout before you complete your purchase. Any applicable taxes will be added separately.
PROCESSING TIME
Order processing typically takes 1-2 business days from the date your order is placed and payment is received.
Please note:
Orders placed on weekends or holidays will be processed on the next business day
Processing time does not include shipping transit time
We will send you an email confirmation with tracking information once your order ships
ESTIMATED DELIVERY TIME
Once your order ships, estimated delivery times are as follows:
Standard Ground Shipping: 5-7 business days to most addresses in the continental United States
Important: Estimated delivery times are not guaranteed and are provided as a courtesy only. Delivery times may vary depending on:
Your shipping address location
Weather conditions
UPS service delays
High order volume periods
Holidays and weekends
Other circumstances beyond our control
We are not liable for shipping delays or failed deliveries caused by UPS, customs processing, or events outside our control.
ORDER TRACKING
Once your order ships, you will receive an email containing:
Tracking number
Carrier information (UPS)
Link to track your package in real-time
You can track your package at any time by visiting the UPS website and entering your tracking number, or by clicking the tracking link in your shipping confirmation email.
RISK OF LOSS
Once we transfer your package to UPS, title and risk of loss passes to you. This means:
You assume responsibility for the package from the moment it leaves our warehouse
Any damage, loss, or theft that occurs during shipping is the responsibility of the shipping carrier
UPS provides carrier liability protection, which you may claim directly with UPS if your package is damaged or lost
We recommend selecting signature confirmation or insurance options at checkout if you wish additional protection for your order.
DELIVERY ADDRESS REQUIREMENTS
Please ensure that:
Your shipping address is complete and accurate
Street address includes apartment, suite, or unit number if applicable
Address is a valid residential or commercial address
You are available to receive your package
We are not responsible for:
Packages delivered to incorrect addresses due to customer error
Packages left at addresses where no one is present to receive them
Packages that cannot be delivered due to incomplete or incorrect address information
UNDELIVERABLE PACKAGES
If your package cannot be delivered due to an incorrect or incomplete address, UPS will attempt to return it to us. Upon return, we will contact you to arrange either:
Reshipment to a corrected address
A refund (minus original shipping costs if applicable)
Any additional shipping costs for corrected delivery will be the customer's responsibility.
HOLIDAY AND WEEKEND SHIPPING
Reine de Lys offices are closed on weekends and federal holidays in the United States. Orders placed during these times will be processed on the next business day. Delivery estimates do not include weekends or holidays.
INTERNATIONAL SHIPPING
We do not currently offer international shipping outside the United States. If you have questions about future international shipping options, please contact us at info@reinedelys.com.
SHIPPING RESTRICTIONS
We cannot ship to:
P.O. Boxes
APO/FPO military addresses
U.S. territories or possessions
Alaska and Hawaii (unless otherwise specified)
International addresses
If you attempt to place an order to a restricted address, we will contact you to either cancel the order or arrange an alternative shipping address.
DAMAGED OR LOST PACKAGES
If your package arrives damaged:
Do not discard the packaging or product
Take photographs of the damage
Contact us immediately at support@reinedelys.com with:
Your order number
Tracking number
Photos of the damage
Description of the damage
If your package is lost in transit:
Contact UPS with your tracking number to file a claim
Notify us at support@reinedelys.com with:
Your order number
Tracking number
UPS claim number (if available)
We will work with UPS to investigate lost or damaged packages. Depending on the outcome of the investigation, we may offer a replacement or refund in accordance with our Refund Policy.
PACKAGE EXCEPTION OR DELIVERY FAILURE
If UPS is unable to deliver your package after multiple delivery attempts, the package will be returned to us. We will attempt to contact you by email or phone to resolve the issue. Possible solutions include:
Reshipment to a corrected or alternative address
Refund to your original payment method
Any additional shipping costs will be the customer's responsibility.
DELIVERY SIGNATURE
Standard UPS Ground Shipping does not require a signature. However, you may request signature confirmation at checkout for an additional fee. We recommend signature confirmation for high-value orders or if you are concerned about package security.
RESHIPPING AND ADDRESS CHANGES
Before your order ships: If you need to change your shipping address, contact us immediately at support@reinedelys.com. We will do our best to accommodate address changes before the order is handed off to UPS.
After your order ships: Once your package has been picked up by UPS, address changes cannot be made. You will need to wait for the package to arrive or contact UPS directly to attempt to intercept the package in transit. UPS may charge fees for address changes after pickup.
EXPEDITED SHIPPING
We do not currently offer expedited or express shipping options. All orders are shipped via standard UPS Ground. If you have urgent delivery needs, please contact us at support@reinedelys.com to discuss possible alternatives.
FREE SHIPPING TERMS
Free shipping applies to all orders shipped to addresses within the continental United States. This offer is non-transferable and cannot be combined with other promotions unless explicitly stated. Reine de Lys reserves the right to modify or discontinue the free shipping offer at any time without notice.
LIABILITY AND DISCLAIMERS
We are not liable for shipping delays, lost packages, or delivery failures caused by UPS or circumstances beyond our control
Estimated delivery dates are provided as a courtesy and are not guaranteed
Once your package leaves our facility, UPS assumes carrier liability
For claims related to lost or damaged packages, you may need to file a claim directly with UPS
MODIFICATIONS TO SHIPPING POLICY
Reine de Lys reserves the right to modify this Shipping Policy at any time without notice. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our Services following any changes constitutes acceptance of the modified Shipping Policy.
CONTACT US
If you have questions about shipping, tracking, or delivery, please contact us:
Reine de Lys
Email: support@reinedelys.com
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
We aim to respond to shipping inquiries within 24 business hours.